A Bristol and West financial adviser has won a major award for thequality of service she offers to customers.
Maria Santorum, from the bank's Bedminster branch, won the MysteryShopper award in the financial trade paper Financial Adviser's SalesAwards.
Each week the paper sends mystery shoppers to financial advisers,and gives them marks for speed of response, telephone manner,guidance given and knowledge.
Maria was judged to be the highest scoring adviser from the pastyear, and this was verified by a second mystery shop before the finaljudging took place.
Gabriel Bannigan, Bristol & West's managing director said: "Thisis a fantastic accolade for Maria and for Bristol & West.
"We work very hard to give our staff the very best training andthis is matched by their dedication and commitment to providing aquality service."
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